If you are a fresher looking for a stable IT job with excellent growth opportunities, then Wipro Recruitment 2025 is a great chance for you. Wipro, one of India’s leading IT and consulting companies, is hiring fresh graduates for the role of Service Desk Analyst. This job is an ideal starting point for candidates who want to begin their career in technical support, IT services, or analyst roles.
In this blog, we cover everything you need to know — job description, skills required, eligibility criteria, interview process, and how to apply. Make sure you read till the end and apply as soon as possible.
About Wipro
Wipro Limited is a well-known global IT company offering services in consulting, business solutions, and outsourcing. With offices across India and abroad, Wipro is known for its strong work culture, learning environment, and excellent employee benefits. Its service desk roles are especially popular among freshers because of the easy entry path and long-term career growth.
Wipro Hiring Freshers for Service Desk Analyst — Job Overview
Company: Wipro
Role: Service Desk Analyst
Location: Pune
Experience Required: Freshers (0–4 Years)
Education: Any Graduate
Salary: As per market standards
Application Last Date: Apply ASAP (Shortlisting happens early)
Wipro is looking for energetic, smart, and tech-savvy fresh graduates who can communicate well and solve customer problems professionally.
Job Description — What Does a Service Desk Analyst Do?
As a Service Desk Analyst, you will be the first point of contact for customers facing technical or service-related issues. Your main responsibilities include:
✔ Handling Client Queries
- Responding to customer issues via phone calls and emails
- Collecting necessary details such as name, department, and nature of the problem
- Recording all issues in the system accurately
✔ Troubleshooting Issues
- Guiding users step-by-step to resolve common technical problems
- Providing product support and helping clients understand product features
- Following standard processes and SLAs to ensure quick resolution
✔ Documentation & Tracking
- Logging every query received
- Documenting troubleshooting steps taken
- Updating unsuccessful resolutions for future reference
- Maintaining self-help documents for customer use
✔ Improving Client Experience
- Analyzing call logs to understand frequently occurring issues
- Helping reduce repeated problems through better documentation
- Maintaining professionalism and empathy in every interaction
This role helps you build strong communication and problem-solving skills — making it ideal for freshers entering the IT field.
Eligibility Criteria — Who Can Apply?
The best part about this job is any graduate can apply. Wipro has not mentioned any specific batch or degree requirement.
You are eligible if you have:
✔ A graduate degree (any stream)
✔ Good communication skills
✔ Basic computer knowledge
✔ Ability to work in shifts
✔ A customer-friendly attitude
Freshers from BA, B.Com, BSc, BBA, BCA, BE/B.Tech, MCA can all apply.
Skills Required for the Role
While prior experience is not necessary, Wipro expects candidates to have:
- Good verbal and written communication
- Basic troubleshooting ability
- Understanding of MS Office, email tools, and computer operations
- Problem-solving mindset
- Willingness to learn and adapt
- Ability to stay calm while handling customer issues
If you have basic Excel skills, you will have an added advantage.
How to Apply for Wipro Recruitment 2025?
Applying is simple:
- Click on the Wipro Apply Link
- Register with your email ID
- Fill in your personal and academic details
- Upload your updated resume
- Verify all details and submit your application
Once shortlisted, you will receive an email with further interview details.
Wipro Interview Process for Freshers (Step-by-Step)
Wipro typically conducts the following rounds:
1. Screening
A recruiter reviews your resume and basic eligibility.
2. Online Assessment / Aptitude Test
This may include:
- Quantitative aptitude
- Logical reasoning
- Basic English comprehension
3. Technical / Functional Interview
Questions may include:
- Basic troubleshooting
- MS Excel functions: VLOOKUP, XLOOKUP, Pivot Tables
- Data filtering, sorting, conditional formatting
- Scenario-based problem solving
4. HR / Final Round
You will be asked about:
- Your strengths and weaknesses
- Why you want to join Wipro
- Salary expectations
- Shift flexibility
- Notice period
Preparation Tips for the Interview
Here are some helpful tips to boost your chances of selection:
✔ Improve Your Communication Skills
Speak clearly, confidently, and politely.
✔ Learn Basic Excel
Functions like VLOOKUP, IF, Pivot Tables can make a huge difference.
✔ Practice Common HR Questions
Examples:
- Tell me about yourself
- Why do you want to join Wipro?
- Describe a challenging situation you handled
✔ Be Honest & Professional
Wipro places high importance on honesty, teamwork, and professionalism.
Why You Should Apply for Wipro’s Service Desk Analyst Role
- Great starting point for fresh graduates
- Opportunity to work in a global IT company
- Good salary and benefits
- Excellent learning and training programs
- Scope to grow into roles like IT Analyst, Associate, or Team Lead
If you want to start your IT career with a reputed organisation, this job is one of the best opportunities for 2025.
Conclusion
Wipro’s recruitment drive for the Service Desk Analyst role is a fantastic chance for freshers to begin their professional journey. With simple eligibility criteria, strong training programs, and long-term career options, this job is highly valuable for graduates from any stream.
Make sure you apply quickly, as Wipro shortlists candidates on a first-come-first-served basis.
